Shipping & Returns Policy
Shipping & Returns Policy
Sending Healing Your Way 🌿
At Living Wisdom Apothecary, we understand that anticipation is part of the healing journey. We're committed to getting your carefully crafted herbal allies to you safely, swiftly, and with the same love and intention we put into creating them.
Shipping Information
Processing Time
- Standard Orders: We lovingly pack and ship your order within 1-3 business days
- Custom Blends: After your consultation, custom formulations are handcrafted and shipped within 1-2 weeks.
- High-Volume Periods: During seasonal shifts and busy periods, processing may extend an additional 1-2 days
We process orders Monday through Friday. Orders placed on weekends or holidays begin processing the next business day.
Shipping Methods & Timing
Within the United States:
- Economy Shipping (USPS Ground Advantage): 5-8 business days
- Standard Shipping (USPS Priority Mail): 3-4 business days
- Express Shipping (USPS Priority Express): 1-2 business days
Shipping times begin after your order has been processed and may vary based on destination and weather conditions.
Shipping Costs
Standard Shipping (USPS Ground Advantage):
- Orders under $100: Starting at $3.99 for 5 lb or less packages (rates vary by destination)
- Orders $100 and above: FREE standard shipping
Upgraded Shipping:
-
Express Mail: Starting at $10.05 for 2 lb or less packages
-
Priority Express: Starting at $31.95 for 2 lb+ packages
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. All rates are current as of October 2025.
International Shipping
Currently, we ship within the United States only to ensure the quality and potency of our herbal products during transit. We hope to expand internationally in the future as we grow our apothecary family. Stay tuned for updates!
If you're located outside the US and interested in our products, please email us at info@livingwisdomapothecary.com and we'll add you to our notification list for international shipping updates.
Order Tracking
Once your precious herbal allies are on their way to you, we'll send you:
- Shipping confirmation email with tracking information
- Tracking number so you can follow your package's journey
- Delivery updates through our shipping partners
We recommend tracking your package and being available to receive it, especially during extreme weather conditions.
Shipping Address Changes
Need to update your shipping address? No worries! Please contact us immediately at info@livingwisdomapothecary.com with your order number and new address.
Address changes can only be made before your order ships. Once a package is in transit, we cannot redirect it.
Damaged or Lost Packages
While rare, sometimes packages encounter challenges on their journey. If your order arrives damaged or goes missing:
- Contact us within 48 hours of expected delivery
- Provide photos of any damaged items or packaging
- Include your order number and description of the issue
We'll work with our shipping partners to resolve the issue and ensure you receive your healing allies in perfect condition.
Returns & Exchanges
We want you to love your Living Wisdom experience completely. However, we also understand that herbal products require special care and consideration for safety and hygiene reasons.
What Can Be Returned
Eligible for Return:
- Unopened products in original packaging
- Unused items received within 30 days
- Products received damaged or defective
- Incorrect items sent by mistake
What Cannot Be Returned
For the safety and wellbeing of our entire community, we cannot accept returns on:
- Opened herbal products (oils, tinctures, teas, salves, etc.)
- Custom formulations created specifically for you through consultation
- Digital consultations or services
- Gift cards or e-gift certificates
- Products damaged by customer misuse
- Items returned after 30 days from delivery date
This policy ensures the integrity and safety of our herbal medicines for all customers.
Return Process
Ready to return an eligible item? We've made it simple:
- Contact us first: Email info@livingwisdomapothecary.com within 30 days of delivery
- Include: Your order number, item(s) to return, and reason for return
- Receive authorization: We'll provide a return authorization number and instructions
- Pack safely: Return items in original packaging, including any inserts or labels
- Ship back: Use the return shipping label if provided, or ship to our return address
Return Shipping
- Defective or incorrect items: We'll provide a prepaid return label
- Change of mind returns: Customer is responsible for return shipping costs
- Damaged in transit: We'll provide a prepaid return label and full refund
We recommend using a trackable shipping method for returns.
Refund Processing
Timeline:
- Returns are processed within 3-5 business days after we receive your package
- Refunds are issued to your original payment method
- Processing time varies by payment provider (typically 3-10 business days)
Refund Amount:
- Full refund for defective, damaged, or incorrect items
- Product cost minus original shipping for change of mind returns
- Custom shipping costs are non-refundable unless we made an error
Exchange Policy
We don't currently offer direct exchanges, but we're happy to help you find the perfect herbal ally! Simply return your unopened item following our return process and place a new order for what you'd prefer.
Pro tip: Contact us before returning if you're unsure about which product might serve you better. We love helping match you with your ideal plant partners!
Special Circumstances
Damaged Items
If your order arrives damaged, please:
- Take photos of the damaged product and packaging
- Contact us within 48 hours at info@livingwisdomapothecary.com
- Keep all packaging until we've resolved the issue
We'll arrange for a replacement or full refund, including shipping costs.
Wrong Item Received
Received something different than what you ordered? We apologize for any mix-up! Please:
- Contact us immediately with your order number
- Let us know what you received vs. what you ordered
- We'll send the correct item right away and provide a return label for the incorrect one
Weather-Related Delays
Mother Nature sometimes has her own timeline! During extreme weather:
- Shipping may be delayed beyond our control
- We'll keep you updated on any significant delays
- Your herbal allies are safely waiting and will resume their journey as soon as possible
Temperature-Sensitive Products
Some of our herbal creations are sensitive to extreme temperatures:
- Hot weather: We may hold shipments during heat waves to protect product integrity
- Cold weather: Products may arrive with minor changes in appearance but maintain their potency
- Special care: Temperature-sensitive items include salves, oil-based products, and certain tinctures
Quality Guarantee
Your satisfaction is our priority, and we stand behind the quality of every product we create. If you're not completely satisfied with your purchase:
- Contact us first - we're here to help and often can resolve issues quickly
- We'll make it right - whether that means a replacement, refund, or different product recommendation
- Your health matters - if you experience any adverse reactions, discontinue use and contact us immediately
Contact Us for Shipping Questions
Need help with your order or have shipping questions? We're here for you!
Email: info@livingwisdomapothecary.com
Response Time: 24-48 hours on business days
Include in your message:
- Your order number (if applicable)
- Your question or concern
- Any relevant details or photos
Seasonal Shipping
Seasonal Considerations
- Summer shipping: We may delay shipments during extreme heat to protect product quality
- Winter weather: Snow and ice may cause shipping delays beyond our control
- Spring/Fall: Our busiest seasons may require additional processing time
We'll always communicate any seasonal shipping adjustments via email and our website.
Thank you for choosing Living Wisdom Apothecary. We're honored to be part of your healing journey and committed to ensuring your herbal allies reach you safely and with all their healing power intact.
Questions about your order? Contact us at info@livingwisdomapothecary.com
Last updated: October 28, 2025
Living Wisdom Apothecary
Honoring the Living Wisdom of Plants